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FREQUENTLY ASKED QUESTIONS

Quick answers to common questions

#1How do I create an account?

Download GAINR from the App Store, open the app, and tap "Get Started." You can sign up with email or continue with Apple Sign-In. Follow the onboarding steps to set up your profile and fitness goals.

#2How does the AI Food Scanner work?

Take a photo of your meal using the AI Camera in the meal log section. Our AI analyzes the image and estimates calories and macros within seconds. You can adjust portion size and log the food to your daily intake.

#3How do I earn XP?

XP is earned through various activities: completing workouts (200-500 XP), logging meals (5-25 XP), maintaining streaks, and reaching milestones. Check the XP Activity section in your Progress tab for a breakdown.

#4What are the subscription tiers?

GAINR offers two premium tiers: Weekly ($4.99/week) and Annual ($24.99/year, best value). Premium includes AI Food Scanner, advanced analytics, unlimited progress photos, and priority support.

#5How do I cancel my subscription?

Go to your device Settings > iTunes & App Store > Subscriptions > GAINR. Tap "Cancel Subscription" and confirm. Your access continues until the end of the current billing period.

#6Can I sync my data across devices?

Yes, when you create an account and sign in, your data syncs automatically across all your devices signed into the same account.

#7How do I change my fitness goals?

Go to Profile > Edit Profile > Goals. You can update your target weight, daily calorie target, and weekly workout days. Changes take effect immediately.

#8Is my progress photo data secure?

Yes. Progress photos are stored securely with bank-level encryption. They are private by default and only visible to you unless you choose to share them.

#9How does the leaderboard work?

The global leaderboard ranks users by total XP earned. Rankings reset weekly for competition. You can opt out of public leaderboard visibility in your privacy settings.

#10What happens if I forget my password?

On the login screen, tap "Forgot Password" and enter your email. You'll receive a password reset link. Follow the instructions to create a new password.

TROUBLESHOOTING

App won't load

  • • Check your internet connection
  • • Force quit and reopen the app
  • • Restart your device
  • • Ensure you have the latest version from App Store

Can't log workout

  • • Check if today is marked as a rest day
  • • Ensure you're signed into your account
  • • Try adding exercises one at a time
  • • If issue persists, force close and reopen

AI Scanner not working

  • • Ensure good lighting when taking photo
  • • AI Scanner requires Premium subscription
  • • Clean your camera lens
  • • Try a different angle or better lighting

Data not syncing

  • • Verify you're signed into the same account
  • • Check your internet connection
  • • Wait 30 seconds and pull to refresh
  • • Sign out and sign back in

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